We want all our Customers to be happy with their purchase and enjoy using our products. We aim to provide the best possible service to all our valued Customers.

Ziporah Lifestyle is proud to offer AfterPay to our valued Customers Buy what you want today and pay for it over four equal fortnightly instalments. 

 Faulty/Damaged Goods

We thoroughly check all items for faults or damages prior to dispatch. However, should your items be damaged or opened upon receipt, please advise us immediately (WITHIN 2 DAYS OF RECEIVING THE FAULTY ITEM) by completing this e-Form.

When considering if an item is indeed faulty, please consider that many of our items are hand-made. Ziporah Lifestyle will always exchange or refund any faulty goods, including sale items; in line with Australian Consumer Law guidelines.

Faulty items for return must include:

  • Packaging, tags and labels should be attached and in the same condition as received.
  • The item should be returned within 7 days (from the day you receive the item to the day you return it to Ziporah Lifestyle).

Ziporah Lifestyle will assess returns, refunds and exchanges for non-faulty items on a case-by-case basis only. Change of mind or errors in purchasing are not deemed to automatically qualify for such services but we will always do whatever we can to make your online purchase experience perfect. Our customers will always remain our top priority.

Return postage costs for items deemed non-faulty must be covered by the Customer and all such items must be in their original clear, sealed bags with all labels and tags still attached. This also applies to the return of products accepted for exchange. The cost of re-delivery for exchanged items must be covered by the Customer. Please contact us within 2 days of receiving your items to qualify. Items must be returned to Ziporah Lifestyle via signature-only freight or postage services. Ziporah Lifestyle will not be held responsible for parcels sent back that are lost or damaged in transit.

Items purchased on sale or at a discounted rate do not qualify for return, exchange or refund unless they have been deemed faulty or defective.

Payment Information

We accept PayPal, MasterCard, American Express and Visa credit cards. Once payment has been approved, your order will be dispatched as soon as possible.

We are pleased to offer the AfterPay service, available on all Ziporah Lifestyle products to Australian customers. Buy what you want today and pay for it over four equal fortnightly instalments. Use your debit or credit card and get approved instantly and securely online through the AfterPay website. For more information, please visit: https://www.afterpay.com.au

Ziporah Lifestyle takes many precautions to protect your information during any purchases with us. When purchasing from Ziporah Lifestyle, your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break and is regarded as the industry standard.

You can verify this by checking your web browser for the closed padlock icon, or by looking for "https" at the beginning of the address of the web page. This means you are connected securely with our site.

When using our credit card checkout facility, Ziporah Lifestyle does NOT store any of your credit card or Banking information on our site. As such, all future purchases with us will require you to re-enter any payment details. All credit card transactions are processed securely by eWay using an SSL Encryption. The eWay Payment Gateway is tier One PCI DSS compliant. This means that Eway adheres to the highest security standards set by Australian Banks, Visa and MasterCard. EWAY guarantees that customer and credit card data is secured by military–grade software and encrypted by Ingrian devices to offer the highest level of protection possible.
PayPal payments are subject to the same high security measures during your checkout process.

Products can be purchased in Australian Dollars (AUD).

We will not be responsible for errors in pricing that appear on this web site. We will notify you in the event of a pricing error on the web site before an order is delivered, and you will have the opportunity to cancel your order in accordance with these Terms and Conditions. 

Please note that Ziporah Lifestyle cannot be held responsible for issuing Bank fees and that the Purchasers Credit Card issuing Bank may charge International fees in some circumstances. For further information regarding Bank and Credit Card fees, please contact your issuing Bank or Credit Provider.