FAQ'S
GENERAL
Where do I get some help?
If you have any questions about any of our products- or need help shopping online with us- please use the contact us form here. We will assist you ASAP.
Are your products stocked in my favourite store?
Ziporah Lifestyle products are proudly stocked in many retail stores. Please get in touch with us here to find a Ziporah Lifestyle stockist.
Why sign up to our VIP list?
It’s the best way to be the first to hear about sale events, exclusive VIP-only special offers, new product releases and to receive 10% off your first order. Our e-newsletters will also keep you up-to-date with the latest home, décor, interiors news and trends in a fresh and exciting way.
Do you offer Ziporah Lifestyle products to Architects, Interior designers and Stylists?
Ziporah Lifestyle is happy to offer Trade accounts to eligible Businesses. To enquire further, please contact us here.
How can I obtain a Wholesale account for my Store?
Ziporah Lifestyle can offer a Wholesale Account to eligible bricks-and-mortar Retail stores. To enquire further, please contact us here.
PAYMENT, PURCHASING & ELECTRONIC SECURITY
Which payment methods can I use?
We accept PayPal, MasterCard, American Express and Visa credit cards. Once payment has been confirmed, your order will be dispatched as soon as possible. Products purchased on this website will be charged to your chosen payment method in Australian Dollars (AUD). You may shop in various Currencies on our site: simply choose your preferred currency via the drop-down menu on the top left side of our Homepage.
Do you offer AFTERPAY?
Ziporah Lifestyle is pleased to offer the AfterPay service, available on all Ziporah Lifestyle products to Australian customers only. Buy what you want today and pay for it over four equal fortnightly instalments. Use your debit or credit card and get approved instantly and securely online through the AfterPay website. For more information, please visit AFTERPAY
Is it safe to make credit card payments on your website? What online security measures does Ziporah Lifestyle use to ensure that my transaction and website browsing is secure?
Ziporah Lifestyle takes many precautions to protect your information during any purchases with us. When purchasing from Ziporah Lifestyle, your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break and is regarded as the industry standard.
You can verify this by checking your web browser for the closed padlock icon, or by looking for "https" at the beginning of the address of the web page. This means you are connected securely with our site.
When using our credit card checkout facility, Ziporah Lifestyle does NOT store any of your credit card or Banking information on our site. As such, all future purchases with us will require you to re-enter any payment details. All credit card transactions are processed securely by eWay. Ziporah Lifestyle uses SSL Encryption and all payments are processed by the eWay Payment Gateway which is tier One PCI DSS compliant. This means that Eway adheres to the highest security standards set by Visa and MasterCard. EWAY guarantees that customer and credit card data is secured by military–grade software and encrypted by Ingrian devices to offer the highest level of protection possible.
PayPal payments are subject to the same high-security measures during your checkout process.
ABOUT COOKIES: Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read Cookies, they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you. We do NOT use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by Ziporah Lifestyle -see the “Help” function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.
LINKS TO EXTERNAL SITES: This website may contain links to other websites. Ziporah Lifestyle is not responsible for the security, privacy policies or content of these sites. For further information, please view our Privacy Policy here.
How do I know the sizes of your products?
Within every Ziporah Lifestyle product description, we clearly show the dimensions, measurements and sizes for that product. If you are ever in doubt, please contact us and we will assist you immediately.
Can I send my order as a gift?
Yes, we can do this for you! Any order we send will contain a printed packing list. This list will show exactly what is contained in that particular order BUT it will not contain any financial/payment details nor any information regarding the cost of that order. Simply place and pay for your order on our website, then enter the lucky gift recipient's details in the delivery address field. Need more info? Contact us at any time here.
Am I able to add or delete items from my order once I have completed the order?
Unfortunately, it is not possible to add or delete items from your order once it has been placed. We will assist you wherever possible so please use this form to contact us. We will always sort out the best solution for you ASAP.
What should I do if my credit card has been declined?
If your credit card has been declined, the best option is to contact your issuing Bank.
Do I need a Ziporah Lifestyle account to place an order?
No, you don't need an account to place an online order, however by creating an account with us you'll be able to:
- Manage and track your orders
- Receive VIP notifications
- Shop faster
-
Always see a record of all your Ziporah Lifestyle Purchases
What can I do if I forget my password?
If you've forgotten your password, please go to LOG IN and click 'Forgot your password'. A secure email will be sent to your nominated email address and you can then securely reset your password.
For more detailed Payments information, please visit here.
DELIVERY
What are your delivery charges?
Ziporah Lifestyle always aims to keep the cost of shipping to a minimum for our customers.
Australian customers: delivery is $9.95 flat rate for any order sent Australia-wide. Free Shipping is applied to any order over $200 Australia-wide.
New Zealand customers: delivery is AUD $24 flat rate for any order sent to all areas in New Zealand. Free Shipping - New Zealand-wide - will be applied to any order over AUD $200. Any delivery costs do NOT include any taxes or duties, applicable to your delivery Country (if outside Australia).
How long will delivery take after dispatch?
Ziporah Lifestyle will ship your order from our warehouses in either Sydney or Melbourne, Australia. We dispatch Monday-Friday, excluding Public Holidays.
Standard delivery is typically 3-10 business days after placement of your order. Depending on your location, in 90% of cases your order will be received well before this estimate. If our warehouse is closed for any other reason, our website will note this in a Page banner; seen on every website page.
In the unusual event that an ordered item becomes unavailable or, we are unable to fulfil your order for any reason we will notify you within 2 business days.
A tracking number will be forwarded to you (via SMS or email) once your order has been dispatched. Please use this number to track the progress of your order.
All orders from this site are sent via your National postal service or via a private courier Company.
Ziporah Lifestyle understands how valuable your order is and we place great importance on delivery security. Therefore, all orders require a signature upon delivery so please choose a daytime delivery address where someone is over the age of 18 years can sign for your delivery. Our couriers offer a door-to-door service.
Couriers do not leave parcels unattended unless you have clearly noted otherwise when placing your order (via the Special Instruction/Notes section during Check-out).
Ziporah Lifestyle does not ship to PO Boxes.
Delivery timeframes provided by Ziporah Lifestyle are an estimate only and Ziporah Lifestyle cannot be liable for any loss or damage incurred by you through any delay in delivery. We always aim to do our best but there may be some instances where we cannot foresee delivery delays!
Typical delivery times expected are:
- Melbourne + Sydney: approximately 1-3 Business Days
- Adelaide + Brisbane: approximately 2-5 Business Days
- Perth + Darwin: approximately 3-7 Business Days
- New Zealand: approximately 8-10 Business Days
- All areas outside these metro locations please allow up to 8-10 business days.
Do you ship internationally?
Ziporah Lifestyle ships to Australia and New Zealand for any orders placed via this website. If you are located in the USA, Canada, Europe, Singapore, Malaysia, Brunei, Thailand, Indonesia, Philippines, China, Hong Kong, Taiwan, Japan, South Korea, United States, Canada, United Kingdom and Ireland: please visit our International website at: www.ziporahlifestyle.com
For more detailed shipping and delivery information, please visit here.
How do I care for my Ziporah Lifestyle products?
We know our products thoroughly and want to ensure that you will too! Please refer here to view our comprehensive guides to caring for your precious Ziporah items.
All Ziporah Lifestyle product are made to the highest standards and with the correct care, they will ensure that you receive many years of stylish and practical service. Ziporah Lifestyle products are made using Fair Trade practices and environmentally-conscious Makers and Artisans. We do not endorse or support child workers, unfair wage or work conditions in any instance. Ziporah Lifestyle believes in and stands behind fair and decent working conditions for all and the economic empowerment of workers and their Communities around the world.
Do you offer returns + exchanges?
Ziporah Lifestyle will always do whatever we can to ensure that your online purchase experience with Us is perfect. Our Customers will always remain our top priority.
Faulty items: When considering if an item is indeed faulty, please consider that many of our items are hand-made. We thoroughly check all items for faults or damages prior to dispatch. However, should your items be damaged upon receipt of your order, please advise us immediately (WITHIN 2 DAYS OF RECEIVING THE FAULTY ITEM) by sending us this e-Form
We are proud of the high quality for all of our products and after many years in business, we have had few faulty/defective item returns. In all cases, we will always help you and organise a replacement item as soon as we can.
Ziporah Lifestyle will assess returns, refunds and exchanges for non-faulty items on a case-by-case basis. Change of mind or errors in purchasing are not deemed to automatically qualify for such services but in all cases, we will work with you to achieve the best outcome possible.
Any return postage costs for items deemed non-faulty must be covered by the Customer and all such items must be in their original clear, sealed bags with all labels and tags still attached. This also applies to the return of products accepted for exchange. The cost of re-delivery for exchanged items must be covered by the Customer. Please contact us within 2 days of receiving your items to qualify. Items must be returned to Ziporah Lifestyle via signature-only freight or postage services. Ziporah Lifestyle will not be held responsible for parcels sent back that are lost or damaged in transit.
Items purchased on sale or at a discounted rate do not qualify for return, exchange or refund unless they have been deemed faulty or defective.